Question: I have installed Verizon Internet Security Suite but the activation fails or I receive a message saying activation was successful but my service are still inactive.

Answer: Repeat the download procedure by going to My Account. You will not need to download or install again, simply reaching the download button will activate Verizon Internet Security Suite.

1. Close the activation window, if it is open, and click No on the warning.
2. Log into your account. Go to http://netservices.verizon.net and select the My Account  tab.
3. Enter your Verizon Online username and password on the login page and click on Sign In. 
4. In order to activate the  Verizon Internet Security Suite click on Manage my  Broadband Essentials and extras, located in the left-hand side menu under Billing or type the following web address in the address Bar:  https://essentialsandextras.verizon.com.
5. That will bring up the Manage My Broadband Essentials and Extras page.
6. Click the Access Now button in the Verizon Internet Security Suite 3 PC's order. 
7. Lastly, on the download page click Verizon Internet Security Suite Download Security Product

1. Click on Verizon Internet Security Suite 3 PC's under Product Name. 
2. That will bring up the Product Purchase Detail page. 
3. Now click on the Access Now.
4. Lastly, on the download page click Verizon Internet Security Suite Download Security Product and follow the prompts to install Verizon Service Point.
5. Once it has finished installing the Verizon Serice Point, the Verizon Internet Security Suite will start initializing and will be activated.